Terms & Conditions

The following Terms and Conditions shall apply in relation to all bookings

Descriptions & Photography:
All descriptions on this web-site are based on inspections made by or on behalf of BDV and information passed to us, which we believe to be accurate. The descriptions have been written as each property existed at the time of inspection and reflect information passed to us. Sometimes changes are made without prior warning by villa agents/owners or hotels and therefore BDV does not wholly guarantee the accuracy of the information and cannot accept any responsibility for any changes made.

If we are made aware of significant changes the relevant information will be updated as soon as reasonably practicable. If changes are made, which we become aware of after you have already booked, we will advise you prior to your departure and if you decide to cancel at this point, this may not be without cancellation penalty. In some cases certain facilities and amenities may be affected by a change to local conditions, such as bad weather or low season. Public Holidays and Festivals may also affect the availability of resort facilities. Swimming Pools are not heated unless otherwise stated and if they are stated to be heated we cannot guarantee the specific temperature of the pool. Distances to the nearest beaches can be provided and depending on location the beach may be sandy, stones or shale. The photographs throughout the web-site are to provide an overview impression of each property or destination. BDV cannot accept responsibility for changes made to any furniture, color schemes or views since the photographs were taken.

Booking:
Provisional bookings can be arranged and potential bookings may be held for up to 48 hours, pending receipt within that period of a formal confirmation and the relevant booking information. If the required deposit/payment is not received within 7 working days of the initial hold, the booking will be released. 

The booking information must include a list of all those passengers travelling with relevant ages for children. Only those listed will be allowed to stay at the villa unless other arrangements have been agreed and confirmed in writing.

A principle member of the party must acknowledge that the terms & conditions as outlined on the web-site have been read and accepted.  This person is then responsible for all things relating to the booking and the named guests.

An agreement/contract will exist upon issue of a BDV confirmation/invoice, which will be sent out to you within 24 hours of initial confirmation. As BDV acts as an independent agent for agents and owners this agreement/contract is between the owner and the person who has completed the booking information and who has thereby acknowledged the terms and conditions via BDV.

We advise that you check the details of any confirmation/invoice immediately and if you have any queries please contact BDV as soon as possible. BDV cannot accept responsibility for any inaccuracies that we have not been notified about. After the issue of our confirmation/invoice, should you wish to make any alteration or amendment, this may involve a charge, which BDV will notify you of at the time.

Deposits vary and will usually be between 20 % and 50% of your holiday price, depending on the time of year and the individual property. The amount of the relevant deposit will be advised at the time of booking. Deposits are non-refundable.

The final balance is payable to BDV 60 days prior to departure and the balance due date will be presented on your confirmation/invoice. If payment is not received by the due date we reserve the right to cancel the reservation and your deposit will be retained and a further cancellation charge may apply. When the full balance has been received along with any required security/damage deposit and all final booking information (if applicable) your documents will be sent to you. This will usually be 10 -14 days prior your departure date.

Staff:
The number of staff and the hours they work vary depending on the relevant property, ranging from a housekeeping maid to a full team of resident staff. Your staff requirements are important to us so please let us know at the time of your enquiry whether you need any additional staff (whether it is a nanny, personal trainer, a gourmet chef or other). We will do what we can to arrange this for you and will advise you of the additional charges and whether these need to paid prior to your arrival or paid locally. There may be gardeners, pool attendants, caretakers, security guards and others carrying out their duties on or around the property you rent. If this will cause concern, please discuss this with us in advance. We will always aim to meet your requirements for additional staff services but we are not responsible for services provided by any third party such as an owner or local agent etc.

Security/Damage Deposit:
Most villa agents/owners require an additional deposit to safeguard against damages etc. to the property. This security/damage deposit is to guarantee protection of the property and go towards the cost of any breakages or damage along with providing payment for any telephone calls and any additional costs which may be incurred during your stay. In some destinations, the deposit is requested on arrival and will need to be paid in cash or equivalent to the villa management agent/owner's representative, or may be requested by BDV along with the balance payment 60 days before departure. If only an authorization is required and not an actual payment then this will be requested approximately 28 days prior to your departure.

The security/deposit amount required varies depending on the property and normally starts from US$500 upwards. The required amount will be advised on the booking form information at the time of booking along with the payment method. All furniture, fittings, effects, facilities, keys and other devices and equipment should remain in the same state of repair and condition as they were when you arrived. Damages by you or your guests will result in an appropriate payment being made to the property owner direct or to BDV as the agent.

Extras Payment:
Should we arrange any extras for you during your stay, such as baby equipment (which needs to be hired with most villas), extra beds, groceries, additional staff etc. these charges should be paid for locally unless otherwise agreed. If the pre-arranged extras are not settled prior to leaving the destination the card used as security/damage guarantee will be used (and you authorize us to use it for this purpose) to clear the outstanding accounts and the confirmation/receipts for the extras will be sent to clarify all charges made.

Check-in /Check-out times:
Check-in and check-out times can vary between properties/ hotels. As a guide we advise check-in times to be from 3pm and check-out times before 12 noon. Final check-in and check-out times will be advised on your final documentation. A request for an early check-in or a later check-out can be requested and will be subject to final confirmation with the owner of the relevant property or the hotel as this will depend on the arrival and departure times of other guests on the changeover days so may not be confirmed until near to the travel date. We recommend that you advise us of your requirements at the onset of your enquiry. If your arrival is delayed for any reason you should inform the local contact person noted on the final documentation which is sent once full balance is received for the holiday.

Late Arrivals:
Should you experience any delays with your chosen transportation BDV does not accept responsibility for the problems this may cause or for the curtailment or shortening of your holiday.

If you arrive after normal working hours without prior arrangement you may not be able to gain access to the property until the following day or a charge may be levied by the owner to arrange for local staff to organize late access.

Special requests:
All requests should be made in advance of your departure date and in writing. We aim to accommodate your special requests but BDV has no legal liability to you if  the request has not been complied with.  We will always make our best recommendations for additional staff services but we are not responsible for services provided by any third party such as an owner or local agent etc.

Insurance:
It is a COMPULSORY requirement that all guests have the necessary insurance cover to protect for medical needs, cancellation or flight delays etc. and also personal liability. BDV require confirmation of the insurance supplier along with the policy number and a 24 hour contact telephone number which must be included on the booking form. In the event of any emergency abroad this information will also be used to assist where necessary. The responsibility lies with you to ensure that any insurance policy you take out meets your personal and particular needs and those of your party. Each member of the party is responsible for having valid travel insurance, valid documentation for travelling abroad and checking any health requirements.

Passports, Visas & Health requirements:
It is the responsibility of each member of your party to check they have the correct and valid passport and/or visas for Barbados and onward travel. Each party member will need to have not left than 6 months left before expiry of his/her passport. BDV cannot accept responsibility for you or your party failing to produce or provide the necessary documents. Any concerns should be checked with the relevant embassy or consulate well in advance of travel dates. You should also check for any necessary vaccinations and/or your doctor's clearance to travel. BDV cannot accept liability for any illness arising as a result of your failure to check and meet the necessary requirements. If you or any member of your party have a medical condition of any kind or are pregnant, you/they should seek clearance of the proposed travel plans from a doctor. If there are any financial penalties as a result of you or a member of your party not complying with these requirements these will be your responsibility and that of each member of your party.

Payments:
Payments can be made by bank transfer or selected credit cards as advised on your confirmation invoice.  On credit card payments we reserve the right to levy a 3% handling charge (no charge for debit transactions).  Our banking details for BDV are as follows:-

 

Bank Name:

Citibank N.A

111 Wall Street,

New York,

N.Y 10043

 

ABA No:

021000089

 

Swift: 

CITIUS33

For Credit to Account Number:

36878659

In the Name of:

Consolidated Finance Co Inc

Hastings

Christ Church

Barbados, W.I

 

Please include Reference:

WWDV [then invoice number/client’s name]

Payment MUST be made using one of the payment methods shown on the confirmation invoice and payment MUST be received within 7 days after the initial receipt of the invoice. Failure to meet this requirement may result in the booking being released.

Price Guarantee:
Our prices are regularly checked to ensure that we offer the most competitive prices available. If you find one of our luxury villas/ hotels /resorts elsewhere at a lower price then let us know and we will check to see if we are able to offer a like for like price.

Reservations:

Reservations should be directed as follows:-

reservations@barbadosdreamvillas.com

Tel. +246-432-6307

Amendment/Cancellation by you:
Any amendment you wish to make to the original booking request, after the issue of the confirmation/invoice should be notified in writing, and any relevant charge for this amendment will be advised.

Should you wish to cancel the entire holiday this should be sent in writing and cancellation charges as per our cancellation policy will apply. The cancellation takes effect from the date the written notification has been received when the relevant cancellation charges become due (see table below). Reasons covered by your insurance policy for cancellation should be referred directly to your chosen insurance company to discuss recovery of  the relevant cancellation charges.

A cancellation invoice will be sent to you presenting the relevant charges within 7 - 10 days after receiving your cancellation notice.

Number of days before departure date               Cancellation Fee per booking 
60 days +                                                                          Loss of deposit 
46 - 59 Days                                                        Loss of deposit plus 50 % of remaining balance
1 - 45 Days                                                                       100% charge of holiday price 
On day of departure and thereafter                     100% charge of holiday price

N.B. Any variation in the above charges for certain villas /hotels and resorts will be advised at the time of cancellation.

Cancellation by us:
If BDV becomes aware of any significant change to your chosen accommodation we may have to cancel your booking. In such circumstances we will aim, in conjunction with the villa Owner/villa management / hotel/ resor,t to find a suitable alternative for you or to negotiate a full refund on your behalf.

We shall not be liable for any other costs, expenses or damages arising from the cancellation.

Building Work/Noise:
Neither BDV nor the property owner is responsible for noise or disturbance originating beyond the boundaries of the property or which is beyond our control.
Occasionally building work or road work/maintenance and its associated noise may occur over which in many cases we have little or no control. When and if we receive notification of any planned work from any of the owner, villa management company, hotel or resort we will advise you as soon as possible. BDV accepts no responsibility when we have had no prior knowledge or prior warning. We will assist as much as possible and if necessary assist to find a suitable alternative. Any price difference would be discussed and agreed at the time, however if the alternative offered is more expensive, any additional payment will be your responsibility.

Force Majeure:
BDV regrets we cannot accept responsibility for loss, damage, disruption or cancellation of your holiday which has been prevented or affected by "force majeure". This would mean in a case of unusual or unforeseeable circumstances beyond our control that resulted in unavoidable events even if every opportunity to exercise due care had been taken. For example : War, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, fire, adverse weather conditions, water level changes, sale of a property and all other similar events outside of our control. You must ensure you have adequate travel insurance for your holiday and claim via your insurance company.

Complaints:
Whilst BDV envisages your holiday going well, you may find an occasion when something is not quite as you would expect it should be. Should you have any such query or complaint during your stay, you must report your problem or concern immediately to the house staff, villa management and our local manager and they will do all they can to assist and resolve this. If the issue/concern is not made known whilst in resort then this may cause prevent the issue being resolved and cause a delay or complication when you return home. The contact at the accommodation should advise BDV of your issues. If you find that the problem has not been resolved during your stay, and you wish to take the matter further you should send full details in writing to BDV within 28 days of your return home. Once we are in receipt of your complaint in writing we will act as swiftly as we can and contact all concerned to ascertain an acceptable solution and bring the matter to a close.

Liability of the Company:
BDV will use all reasonable endeavours to ensure that any holiday supplied as described on our website and the services offered reach a reasonable standard.
As we act only as an agent for the owner of the properties we present we cannot accept any liability for any act(s) or omission(s) of the owner or anyone representing or employed by the owner. We also cannot accept any liability for any shortcomings or defects with or in any property as all properties are within the sole control of the owners. The contract with the owner may be subject to additional terms and conditions depending on the property. Our maximum liability to you relating to any fault with any service we provide (as opposed to any service provided by any third party such as an owner or local agent for whom we are not responsible) is limited to the commission we have earned or are due to earn for the booking in question.

Operational decisions may be taken by air carriers and airports resulting in delays, diversions or rescheduling. BDV has no control over such decisions and is therefore unable to accept responsibility for them.

Neither we (nor the owners and employees of BDV acting as agent for the property owner) nor the property owner shall be responsible for the death of or personal injury of you or any person named on the booking form or any other person at the property unless this results from the proven negligence of the owner (in which case the owner may be responsible).

We cannot be held responsible for the breakdown of mechanical equipment such as pumps, boilers, swimming pool filtration systems, domestic equipment, nor for the failure of public utilities such as water, gas and electricity. Once an equipment fault is reported to either the property staff, the agent, the villa owner or BDV all necessary and appropriate action will be taken to address the fault as soon as possible. BDV has no liability to fix the fault, this lies with the owner of the property.

Guest Responsibility:
The property and all furniture, fittings, effects, facilities and equipment should remain in the same state of repair and condition as at the start of your holiday.  Any damage or loss to the property or its contents during your stay will be your responsibility which would result in an appropriate payment being made to the property owner direct or to us as agent from your security deposit. 

The lead person on the booking who has acknowledged our terms and conditions is responsible for the correct and decent behavior of each member of the party named on the booking form. Should you or any member of your party not behave in such a manner this may result in you and your party being asked to vacate the property without a refund of the price. 

All valuable items left at the property are done so at your own risk. Neither BDV nor the property owner nor our agents are responsible for loss, damage or consequential losses due to theft or any other security related incident howsoever caused. When renting a property where appropriate it is your responsibility to activate burglar alarms, use any safe provided and take proper care against theft. 

Any social events and other functions (e.g. weddings, receptions, large cocktail parties) or gatherings of more than the total occupancy of the property must be agreed in writing prior to your arrival at the property via BDV and with the property owner. If agreed, an additional charge may be applicable.

Pets are not allowed without prior written permission of the property owner. An additional security/damage charge may be required if the owner does allow you to bring a pet.

BDV Inc, Indigo Courtyard, Holetown, St James, Barbados

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